Will Farnell was joined by David Tuck to discuss the role of credit control in recovering cash during COVID-19, both in your firm and for your clients.
- What is the right tone to take with people to show empathy but also secure payment if it is possible?
- How can I judge who can and can’t pay?
- And do I ensure those that can pay, do pay?
- What are the optimal payment plans to offer people who can’t pay?