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Will Farnell was joined by David Tuck to discuss the role of credit control in recovering cash during COVID-19, both in your firm and for your clients.

  • What is the right tone to take with people to show empathy but also secure payment if it is possible?
  • How can I judge who can and can’t pay?
  • And do I ensure those that can pay, do pay?
  • What are the optimal payment plans to offer people who can’t pay?

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