BigChange

Plan, manage, schedule and track your mobile workforce in one single system

BigChange started in 2013, when a man in a van had an idea. Martin Port wanted to replace the pile of paperwork on the passenger seat with a complete digital job-management platform.

Built to help every customer’s business grow stronger, the BigChange Job Management Platform would bring together a range of powerful functions in one simple-to-use and easy-to-integrate platform, including:

• CRM

• Job Scheduling

• Live Tracking

• Field Resource Management

• Financial Management

• Business Intelligence

BigChange would help field service businesses across the UK win more work, take control of their operations and deliver winning customer experiences. It would be loved by customers, back-office and field service teams alike. And it would work for small and medium sized businesses, not just global giants.

Today, BigChange is trusted by 50,000 field-service workers and back-office personnel, at 1,700 organisations. worldwide. We exist to help field service businesses grow stronger. That means stronger day-to-day operations, stronger financial performance and stronger reputations with customers.

JOB STATUS & VEHICLE TRACKING

When your operations run on BigChange’s job management app, you can track the progress of every job against your schedule as well as keep every vehicle in view with our hard-wired or plug-and-go vehicle tracking solutions.

CUSTOM QUOTES

Create and send professional, branded quotes and proposals that customers can review and accept online. Follow-up with automated emails to increase your win rate.

INTELLIGENT SCHEDULING ASSISTANT

Optimise your resources by intelligently allocating teams, assets and vehicles to jobs on BigChange’s job scheduling software. Our scheduling assistant uses real-time data to account for location, traffic information, job constraints and vehicle type. As a result, you can lower the costs of scheduled and unscheduled work whilst delivering a winning customer

STOCK ALLOCATION

The BigChange job management software enables you to check the availability and location of parts and equipment in real-time. Once identified, you can allocate stock directly to jobs or service contracts so your field-based teams are never waiting for equipment to arrive.

CUSTOMER PORTAL

Give your customers more control with a user-friendly, online portal that makes it easy for them to request, book and manage their appointments at their convenience. Plus, track job progress live and download job cards and invoices when work is complete.

SERVICE REMINDERS

Drive customer loyalty with automatic service reminders. Fully branded reminders are sent by email or text message at just the right moment before a service, inspection or maintenance item is due. Your team also get alerts to contact customers to secure repeat bookings. Helping drive your sales forward.

MOBILE TABLETS

You can run BigChange on any Android or iOS mobile device, including smartphones and tablets. This means you can use hardware you already own. Or, if needed, choose our state-of-the-art tablets which come packaged with tough rugged cases, a data-only SIM, a 0.5GB data allowance, Co-Pilot HGV navigation, warranty and remote technical support.

INTEGRATIONS

It’s easy to connect BigChange to Sage or Xero so your team only ever has to enter financial data once. If you use QuickBooks or other accounting software, the BigChange job management app offers a download facility so you can easily upload and match transactions.

INSTANT INVOICING

See your cash flow transformed with our field service invoicing software, which enables your field-based teams to invoice jobs immediately. Proof of service or delivery captured via e-signature on the BigChange Mobile App means no more waiting for paper forms to be returned to the office.

JOBCARDS AND CERTIFICATES

BigChange automatically generates job cards and certificates ready to share with customers by email. Easily customise what needs to be included and add your business’ branding and logo. The BigChange job management software also offers a custom design service for more sophisticated or bespoke designs.

PRICING TO SUIT YOUR BUSINESS

Industry leading job management technology. On-demand training. 24/7 support. It’s all included with BigChange.

JOURNEYWATCH (Vehicle Tracking)

Real-time visibility of your vehicles with smart route planning to save you time and fuel.

£14.95 PER VEHICLE PER MONTH

JOBWATCH (Most Popular)

Complete job management. Includes free vehicle tracking with every mobile user.

£79.95 PER OFFICE OR MOBILE USER PER MONTH

JOBWATCHPLUS (Tablet Included)

Everything you love about JobWatch plus fully managed rugged Samsung tablets.

£99.95 PER MOBILE USER PER MONTH